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Home Jobs Central Region (Abura Dunkwa) Fleet Customer Care Specialist

Fleet Customer Care Specialist

BRAC Ghana Savings & Loans Ltd  · Financial Services/Non-Banking

Full Time Central Region (Abura Dunkwa)
Central Region (Abura Dunkwa)
GH
Deadline: 8 June 2026
Posted June 13, 2026

We are seeking a highly motivated individual to join our team as a [Job Title]. The ideal candidate will possess a [specific degree or certification, if applicable], along with [X years] of relevant experience in [specific field or industry]. Proficiency in [specific software, tools, or languages] is essential, and familiarity with [relevant processes or methodologies] is strongly preferred. Key responsibilities include [list key duties, e.g., managing projects, analyzing data, developing strategies], with a focus on delivering measurable results. The successful applicant will demonstrate strong analytical, communication, and problem-solving skills, along with the ability to collaborate effectively in a fast-paced environment. This role requires adaptability, attention to detail, and a commitment to continuous learning and professional growth.

Duty station is situated in the Central Region, specifically in Aura Dunk.

Delivers financial literacy training sessions across the MF group, ensuring comprehensive coverage and effective knowledge transfer.

Enhance client engagement to optimize attendance and active involvement in training programs.

Responsible for accurately maintaining and regularly updating the attendance register for all training participants.

Prepare and maintain accurate documentation of session delivery plans, ensuring strict adherence to the approved training session schedules.

Prepare and submit monthly attendance reports for all MF groups, documenting the participation of training attendees.

• Proactively reach out to trained clients to provide technical assistance in implementing the skills acquired during training sessions.

Ensure adherence to and promotion of optimal service quality standards across all operational levels through consistent implementation of best practices.

As a resource guide, you will provide essential support to help program participants achieve their financial objectives.

Conduct a thorough evaluation of the financial literacy program’s efficacy, analyzing key performance metrics and participant feedback to identify areas for enhancement, and subsequently propose strategic recommendations for improvement.

Engage actively in the capacity-building training initiatives facilitated by BRAD to enhance professional skills and competencies.

Maintain all BRAD training materials and equipment in your possession in optimal working condition at all times.

• Foster a comprehensive safeguarding culture at every level of the program by enforcing the safeguarding policy. Serve as the primary resource for advice, assistance, and specialized knowledge on safeguarding to cultivate a secure working environment.

To ensure compliance with safeguarding policies and procedures, the role involves overseeing the training, support, and resource allocation for team members, enabling them to effectively address and resolve identified issues.

In the event of any reportable incident, adhere to the established safeguarding reporting procedure and promote its use among colleagues.

Required Skills:
– Bachelor’s degree in Computer Science, Engineering, or a related field.
– Minimum of 5 years of experience in software development, with at least 3 years in a leadership or mentorship role.
– Proficiency in programming languages such as Java, Python, or C++.
– Strong understanding of software design principles, algorithms, and data structures.
– Experience with cloud platforms (e.g., AWS, Azure, or Google Cloud) and DevOps practices.
– Excellent problem-solving and analytical skills, with the ability to troubleshoot complex issues efficiently.
– Effective communication and teamwork abilities to collaborate across multidisciplinary teams.
– Familiarity with Agile and Scrum methodologies and tools like Jira or Trello.
– Knowledge of databases (SQL and NoSQL) and experience with CI/CD pipelines.
– Commitment to continuous learning and staying updated with emerging technologies.

Seeking a candidate with demonstrated experience across diverse sectors and industries, encompassing a wide range of professional settings and organizational structures. The ideal applicant will possess a proven track record of adaptability and expertise in varied operational environments, ensuring seamless integration and high performance in dynamic workplaces.

• Candidates must hold an HND or Bachelor’s degree in a relevant field, with a preference for those possessing specialized qualifications or certifications pertinent to the role.

Education in fields such as social work, psychology, business, economics, or any closely related discipline is required for this position.

Individuals applying for this role must possess a solid understanding of microfinance operations within the Ghanaian context.

Experienced professionals in education or training, finance, social work, or youth and community development are strongly encouraged to apply.

Demonstrates a foundational grasp of adult learning theories and methodologies to enhance educational outcomes for adult learners.

Seeking candidates with one to two years of relevant professional experience in the field.

Skilled in articulating ideas clearly and delivering engaging presentations, ensuring effective conveyance of information.

Proficiency in Microsoft Office Suite, including MS Word, MS Excel, and MS PowerPoint, is required.

Demonstrates a strong commitment to advancing financial literacy and fostering the growth of young individuals.

Detail-oriented professionals who demonstrate a proactive approach to acquiring new skills and techniques, ensuring high-quality results, enhanced efficiency, and outstanding customer outcomes, will thrive in this role.

• Demonstrates strong self-motivation while contributing effectively to collaborative team efforts.

Interested candidates should submit their application through the designated portal or email address provided in the job posting. Ensure all required documents, including a resume, cover letter, and any supplementary materials, are included. Applications must be received by the specified deadline to be considered. Only shortlisted applicants will be contacted for further evaluation.

We welcome applications from qualified candidates interested in the available position. To submit your application, please follow the instructions provided on our careers page or in the job posting. Ensure all required documents, such as your resume, cover letter, and any additional materials, are included. Your application will be reviewed by our hiring team, and shortlisted candidates will be contacted for further consideration. We appreciate your interest in joining our team and look forward to reviewing your qualifications.

Interested and qualified candidates are invited to submit their cover letters, CVs, and photocopies of their educational certificates to [email@email.com] no later than June 8, 2026.

We invite interested candidates to clearly indicate their preferred work location in the subject line of their application.

Women are strongly encouraged to apply for this position.

Qualifications

HND / Degree

Experience Required

2 years

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