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Home Jobs Entire Branch Network Client Success Relations Specialist

Client Success Relations Specialist

Advans Ghana Savings and Loans Limited  · Financial Services/Non-Banking

Full Time Entire Branch Network
Entire Branch Network
GH
Deadline: 21 June 2026
Posted June 8, 2026

We are seeking a highly motivated individual to join our team in the capacity of [Job Title]. The ideal candidate will possess a minimum of [X] years of relevant experience in [specific industry/field] and hold a [required degree/certification, if applicable]. Proficiency in [specific software/tools/technologies] and strong interpersonal skills are essential. Key responsibilities include [list 2-3 major duties], along with [additional duties]. The role demands meticulous attention to detail, exceptional problem-solving abilities, and the capacity to work collaboratively in a fast-paced environment. Excellent written and verbal communication skills are required to effectively liaise with stakeholders and ensure project success.

We collaborate with colleagues and other staff to coordinate prospecting and communication initiatives within the designated markets and commercial areas.

Introduce clients within the target audience to the range of products and services offered by Ad vans Ghana.

Regularly initiate and maintain contact with prospective clients to nurture ongoing engagement and advance the sales process.

Proposes innovative products and services to existing clients to enhance their portfolios and drive growth.

Assess client requirements and recommend innovative products or services to senior management for consideration.

Encourage clients to establish deposit accounts while working toward predetermined targets.

To deliver exceptional service to every customer, the role involves fostering a welcoming atmosphere by personally greeting and recognizing each individual, upholding superior standards, demonstrating comprehensive product expertise, and ensuring all facets of customer service are executed flawlessly.

Provide support to clients throughout the loan application process.

Perform comprehensive loan appraisals while gathering exhaustive personal, business, and guaranty-related information through on-site field assessments.

Present the loan application to the loan committee for review and evaluation.

In the event of delayed repayment, implement structured recovery protocols to ensure timely resolution and mitigate potential risks.

Consistently engage with clients by scheduling and conducting on-site visits to ensure ongoing communication and relationship building.

Act as a respected and engaged stakeholder within the intervention zone by dedicating the majority of your time to fieldwork and fostering reliable, trust-based partnerships with small business owners and entrepreneurs.

Maintain comprehensive and meticulous records for every client.

Develop a comprehensive weekly schedule outlining anticipated assignments and planned site visits.

Facilitate the exchange of insights and proven strategies among team members to enhance collective knowledge and performance.

Ensure all job-related issues are promptly reported to the immediate supervisor for timely resolution and further guidance.

Analyze the client portfolio through the examination of operational reports to extract actionable insights and support strategic decision-making.

Prospecting new clients and guarantors, conducting on-site visits, facilitating loan disbursements, and managing recovery efforts all fall within the scope of responsibilities.

• Managing challenging client interactions with professionalism and diplomacy.

Traveling between various sites or client locations is an integral part of this role, requiring reliable transportation and flexible scheduling to accommodate diverse destinations. Proficiency in navigating different routes and managing time efficiently while in transit is essential to meet schedules and operational demands. Compliance with company vehicle policies, if applicable, as well as maintaining a professional demeanor while representing the organization externally, is expected.

• 80% of the role involves direct, on-site customer engagement, ensuring outreach efforts are executed efficiently and effectively.

Required competencies include proficiency in data analysis tools, such as spreadsheets and statistical software, along with strong oral and written communication abilities to convey complex information clearly. Candidates must possess at least three years of experience in a related field, demonstrated project management skills, and the capacity to work collaboratively in cross-functional teams. Familiarity with industry-specific regulations and compliance standards is essential, as is the ability to adapt to evolving priorities while maintaining attention to detail. A bachelor’s degree in a relevant discipline or equivalent professional experience is mandatory.

A minimum qualification of a Diploma, Higher National Diploma, or Bachelor’s Degree is required.

A minimum of one year of relevant work experience, including National Service, is required.

Requires strong proficiency in mathematics, expertise in market valuation techniques, and a solid understanding of accounting principles.

Proficiency in the operations and market dynamics of micro and small enterprises is beneficial.

Demonstrated capacity to achieve both quantitative and qualitative objectives established by the operations department and branch manager.

• Must embody professionalism and dynamism to effectively represent Ad vans Ghana at the branch level.

Demonstrates adherence to established organizational policies and procedures with a commitment to compliance and consistency.

Proficient in organizing and maintaining data through the Management Information System (MIS) while ensuring accurate documentation within client files.

• Demonstrated ability to convey ideas clearly and effectively, both verbally and in writing.

Initiative is a key driver for this role, with a strong emphasis on proactive engagement and the ability to spearhead new projects independently.

Demonstrates a commitment to providing clients with clear, transparent, and precise information at all times.

Proficient in utilizing Management Information Systems (MIS) to organize and maintain accurate client records within designated files.

Demonstrates the capacity to assume a pivotal stakeholder role within the designated intervention area.

Proficient in tailoring communication approaches to suit diverse clientele, with fluency in local languages and the capacity to adjust language complexity as needed.

Proficient in utilizing Management Information Systems (MIS) to organize and maintain accurate records within client files.

Demonstrates capability to engage as a pivotal stakeholder within the intervention area.

Proficient in tailoring communication styles to suit diverse client bases, including fluency in local languages and adjusting language complexity as needed.

To initiate the application process, please follow the outlined submission guidelines, ensuring all required materials are provided in the specified format. Candidates are encouraged to review the job posting thoroughly for additional details regarding qualifications, application deadlines, and any supplementary documentation necessary for consideration. All submissions must adhere to the established protocols to guarantee timely processing and review by the hiring committee. Should you require further clarification or assistance, do not hesitate to reach out to the designated contact person listed in the job announcement.

To submit your application, please follow the outlined process with the required materials and adhere to the stated guidelines. Ensure all necessary documents are included, such as a resume, cover letter, and any additional certifications or references as specified in the job posting. Follow the submission instructions precisely to avoid delays or disqualification, and confirm receipt of your application if possible. Timeliness and attention to detail are essential throughout the application process.

Could this be the ideal opportunity you’ve been searching for? If so, you may well be the right candidate to join our team.

Now, seize the opportunity to advance your career by submitting your application through this link: https://advansghana.com/jobs/.

Qualifications

DBS, HND, Degree

Experience Required

1 year

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