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Home Jobs Central Region (Abura Dunkwa) FLT Customer Support Associate

FLT Customer Support Associate

BRAC Ghana Savings & Loans Ltd  · Financial Services/Non-Banking

Full Time Central Region (Abura Dunkwa)
Central Region (Abura Dunkwa)
GH
Deadline: 8 June 2026
Posted June 4, 2026

The role encompasses a variety of essential duties and responsibilities designed to support operational and strategic objectives. Key tasks include collaborating with cross-functional teams to drive project execution, ensuring adherence to company policies and industry regulations, and maintaining meticulous records of financial transactions and departmental activities. Requirements for this position involve possessing a minimum of three years of relevant experience in a similar role, a bachelor’s degree in a related field, and proficiency in Microsoft Office Suite and project management software. Strong interpersonal skills, exceptional organizational abilities, and a commitment to continuous improvement are also critical for success in this position.

Duty station is situated in the Central Region, specifically in Aura Dunk.

Delivers financial literacy training sessions across the MF group, ensuring comprehensive coverage and effective knowledge transfer to participants.

Candidates will support efforts to engage and mobilize clients, ensuring their active participation in training sessions to achieve optimal outcomes.

Responsible for regularly updating and accurately maintaining the attendance register for training participants.

Prepare and maintain meticulous records of session delivery plans, ensuring strict adherence to the approved training session schedules.

Compiles and submits monthly attendance reports for all MF groups, documenting training participant attendance accurately for review.

• Ensure ongoing engagement with trained clients by providing technical support to facilitate the practical application of knowledge acquired during training sessions.

Deliver outstanding service quality consistently by implementing and upholding established best practices across all operational levels.

Provide guidance and support to program participants to assist them in achieving their financial objectives.

Evaluates the financial literacy program’s efficacy through comprehensive assessments and subsequently proposes enhancements to optimize its impact.

Engage in BRAD-facilitated capacity-building training initiatives designed to enhance professional competencies and skill development.

Maintain all BRAD training materials and equipment in your possession in optimal working condition at all times.

Implement the safeguarding policy to foster a culture of protection throughout every level of the program. Serve as a primary resource for support, guidance, and specialized knowledge on safeguarding, ensuring a secure working environment for all stakeholders.

To ensure compliance with safeguarding policies and procedures, the role involves overseeing the provision of necessary training, support, and resources for team members, addressing identified issues effectively.

In the event of any incident that requires reporting as per safeguarding procedures, you will be responsible for adhering to the established process and actively encouraging others to do the same.

Skilled candidates will demonstrate proficiency in spoken and written English, with a minimum of five years of experience in a relevant field. Strong analytical abilities and attention to detail are essential for success in this role. Familiarity with industry-specific software and tools is a must. The ideal applicant will possess excellent communication skills to collaborate effectively with cross-functional teams. Additionally, prior experience in project management or leadership positions is highly desirable.

We are seeking a candidate with substantial professional tenure, spanning various sectors and industries, to bring a wealth of practical expertise to our team. The ideal individual must demonstrate a proven track record of success in roles that require adaptability, strategic insight, and a deep understanding of diverse operational environments. This position demands a dynamic professional who has navigated the complexities of different sectors, offering innovative solutions and driving measurable outcomes in each context.

Higher National Diploma (HND) or Bachelor’s degree in a relevant discipline is required for this position. Candidates must possess at least three years of hands-on experience in a comparable role. Proficiency in industry-standard software and tools is essential. Strong analytical and problem-solving abilities are vital, along with excellent communication and teamwork skills. Responsibilities include project management, data analysis, and stakeholder collaboration to drive operational efficiency. The role demands adaptability, attention to detail, and a commitment to continuous professional development.

Candidates should hold a bachelor’s or master’s degree in fields such as Education, Social Work, Psychology, Business, Economics, or any closely related discipline.

• Possesses a solid understanding of microfinance operations within the Ghanaian context.

Individuals with prior experience in education or training, finance, social work, youth development, or community outreach are encouraged to apply.

Possesses a foundational grasp of adult learning theories and methodologies.

A minimum of one to two years of professional experience in a relevant field is required for this position.

Proven ability to articulate ideas clearly and engage audiences effectively, both verbally and in writing. Strong aptitude for delivering compelling presentations and fostering meaningful interactions in diverse professional settings.

Proficient in utilizing Microsoft Office applications, including MS Word, MS Excel, and MS PowerPoint.

Demonstrated commitment to advancing financial literacy and supporting the growth and development of young individuals is essential.

• Demonstrates meticulous attention to detail while proactively seeking opportunities to expand knowledge and refine skill sets, thereby enhancing service quality, operational efficiency, and positive client results.

• Demonstrates strong capacity to function autonomously while also contributing effectively to collaborative team efforts.

Interested applicants are invited to submit their application materials for consideration. Please ensure all required documents are included with your submission to facilitate a thorough review process. Applications will be reviewed on a rolling basis, so candidates are encouraged to apply promptly. For further details regarding the application process, kindly refer to the provided instructions or contact the hiring manager directly.

To submit your application, please follow the outlined process with attention to detail and thoroughness. Begin by reviewing all specified requirements and ensuring your submission aligns with the outlined criteria. Prepare a comprehensive application package that includes all necessary documents, such as your resume, cover letter, and any additional materials requested. Submit your application through the designated portal or via the provided email address before the specified deadline. Ensure all information is accurate, complete, and presented professionally to enhance your candidacy.

All qualified candidates and interested applicants are requested to submit their cover letters and résumés, accompanied by certified copies of academic credentials, to [email protected] by no later than 8 June 2026.

We kindly request that you specify your desired work location as the subject of your application.

Females are strongly encouraged to submit their applications for this opportunity.

Qualifications

HND / Degree

Experience Required

2 years

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