JOB DESCRIPTION:
Opportunity
AURORAL, a rapidly expanding organization, is actively recruiting skilled professionals to bolster its team and advance its mission of empowering all participants within the agricultural value chain. To this end, the company is now seeking a qualified Community Relations Manager to join its ranks.
Oversee and execute a comprehensive range of responsibilities to ensure operational efficiency and effectiveness. Act as a key contributor to strategic initiatives, collaborating across departments to drive performance and achieve organizational objectives. Prepare, review, and finalize detailed reports, forecasts, and presentations to support data-driven decision-making. Manage project timelines, allocate resources, and monitor progress to ensure timely and within-budget delivery of initiatives. Foster strong stakeholder relationships by facilitating clear communication, resolving conflicts, and aligning priorities with business goals. Analyze market trends, competitive dynamics, and internal metrics to identify opportunities for improvement and innovation. Ensure compliance with regulatory standards, internal policies, and industry best practices at all times. Provide mentorship and guidance to team members, promoting professional development and a high-performance culture.
The successful candidate will be tasked with the following responsibilities:
The Community Relations Manager (CRM) is tasked with fostering strong, mutually beneficial relationships between AURORAL and the local communities to secure a reliable workforce, thereby enhancing the company’s sustainability and viability as an employer for youth and women across its operational areas.
We foster and sustain strong connections with stakeholders while actively managing relationships to ensure alignment with organizational objectives. This involves regular communication, understanding their needs, and addressing concerns to build trust and collaboration. Our goal is to cultivate long-term partnerships that support mutual growth and success.
We are actively seeking a dedicated professional to oversee and implement our Community Development Programs, which aim to foster sustainable growth and enhance the quality of life within local neighborhoods. The ideal candidate will design, coordinate, and evaluate initiatives that address key community needs while collaborating with stakeholders, local authorities, and residents to ensure alignment with broader development goals. Responsibilities include securing funding, managing program budgets, and measuring impact through data-driven assessments. Applicants must possess a bachelor’s degree in urban planning, public administration, or a related field, along with at least three years of relevant experience in community engagement or development. Proficiency in grant writing, project management, and strong interpersonal skills are essential for success in this role.
Resolves conflicts and manages grievances effectively by employing structured mediation techniques and fostering open communication channels to address employee concerns promptly and impartially. Ensures fair and consistent resolution of disputes while maintaining confidentiality and compliance with organizational policies and labor regulations. Collaborates with HR and management teams to implement preventive measures that minimize recurring issues and promote a harmonious workplace environment.
Ensures adherence to all applicable regulatory standards and frameworks, as well as obtaining and maintaining the necessary social licenses to operate, by implementing robust compliance programs, conducting regular audits, and engaging proactively with stakeholders to address concerns and uphold corporate social responsibility commitments.
We cultivate and maintain strong partnerships with farmers and suppliers to ensure the timely delivery of high-quality agricultural products. This role requires regular communication to verify product availability, negotiate terms, and address any logistical challenges. You will oversee contract compliance, monitor supplier performance, and resolve disputes as needed. Additionally, you will evaluate new sourcing opportunities to enhance efficiency and cost-effectiveness in our supply chain. Proficiency in agricultural sourcing, contract management, and stakeholder engagement is essential.
Facilitates clear, concise, and timely communication across teams and stakeholders, ensuring alignment on project goals and progress. Prepares and distributes regular reports, updates, and presentations to convey key insights, achievements, and challenges. Collaborates with cross-functional partners to gather and validate data, ensuring accuracy and relevance in all reporting materials. Maintains open channels of communication to promptly address inquiries and resolve issues, fostering transparency and accountability.
Conducts systematic monitoring and evaluation activities to assess performance, track progress, and ensure accountability, utilizing data-driven insights to inform decision-making and enhance operational effectiveness.
Cultivate and sustain robust, trustworthy connections with key stakeholders in host communities, including community leaders, agricultural producers, customary authorities, governmental representatives, and non-governmental organizations.
Act as the designated liaison between the organization and key community stakeholders, facilitating communication and collaboration.
• Ensure coordination and leadership of recurring stakeholder meetings, community forums, and interactive town hall sessions.
• Cultivate and oversee relationships with pivotal community leaders and brand advocates to support and enhance the company’s initiatives.
• Develop, execute, and evaluate Corporate Social Responsibility initiatives aimed at fulfilling the social and economic requirements of local host communities.
Partner with neighborhood educational institutions, medical centers, and community-based associations to implement strategic social investment programs that deliver meaningful, lasting benefits.
Responsibilities include development and oversight of the community relations budget to ensure optimal allocation and management of financial resources.
Develop and oversee a robust community grievance mechanism that facilitates the receipt, documentation, and resolution of community member complaints in an efficient and transparent way.
Proactively assess communities for early indicators of tension or conflict and design and implement targeted mitigation strategies to address them effectively.
Facilitate constructive dialogues among the company, farmers, and community groups to resolve disputes collaboratively and maintain harmonious relationships.
Diligently document all grievances and their respective resolutions to ensure accurate reporting and compliance with established procedures.
To safeguard the company’s continued acceptance and legitimacy within all host communities, maintaining the “social license to operate” must remain a top priority. This involves actively engaging with local stakeholders, addressing concerns promptly, and fostering sustainable relationships to ensure ongoing mutual trust and cooperation.
• Oversee adherence to applicable national and international regulations governing community engagement, environmental and social impact, and human rights considerations.
Collaborate with governmental entities and regulatory authorities on matters concerning community initiatives and compliance.
Liaise collaboratively with the sourcing team to cultivate and sustain robust partnerships with smallholder farmers and fruit suppliers integral to the company’s supply chain.
Develop comprehensive community engagement strategies, create compelling communication materials, and design impactful awareness campaigns, utilizing local languages as required.
Compiles periodic reports detailing community engagement initiatives, stakeholder input, and program effectiveness for executive evaluation.
Oversee the company’s public perception and standing in local host communities to foster positive relationships and maintain a favorable reputation.
Partner with the marketing and communications team to showcase community development initiatives within corporate publications and external media channels.
Assess and analyze the performance of every community engagement and corporate social responsibility initiative to determine its impact and efficacy.
Regularly perform comprehensive social audits and conduct detailed community satisfaction surveys to assess engagement and identify areas for improvement.
• Continuously enhance community relations strategies and programs by leveraging data insights and stakeholder feedback.
Prepare comprehensive impact reports tailored for management, investors, and regulatory authorities to ensure clear communication of outcomes and compliance with established standards.
Possesses strong analytical and problem-solving abilities, with proficiency in [specific software/tools, e.g., Excel, SQL, Python]. Demonstrates meticulous attention to detail and exceptional organizational skills to manage multiple tasks efficiently. Exhibits excellent written and verbal communication skills to collaborate effectively with cross-functional teams. Exhibits a proactive approach to identifying process improvements and implementing solutions. Requires [X] years of experience in [relevant field/industry] and familiarity with [specific methodologies, e.g., Agile, Six Sigma]. Must hold a [degree/certification, if applicable] in [relevant field]. Ability to work independently with minimal supervision while meeting strict deadlines.
A bachelor’s degree in a relevant field or equivalent professional experience is mandatory for this role. Candidates must possess at least three years of hands-on experience in a related industry. Strong analytical skills and proficiency with industry-specific tools are essential. Additionally, excellent communication abilities and meticulous attention to detail are required to ensure accurate project execution.
Applicants who meet the qualifications should fulfill the following criteria, organized into key thematic areas:
Experience
Technical Proficiency
Acquire expertise in a variety of technical disciplines to support operational and strategic objectives. Demonstrate proficiency in using software, tools, and methodologies relevant to the role, ensuring efficient execution of tasks. Exhibit strong problem-solving abilities to address complex technical challenges and implement effective solutions. Maintain up-to-date knowledge of industry trends and technological advancements to enhance performance and innovation. Possess the ability to collaborate with cross-functional teams to leverage diverse skill sets and achieve project goals.
Soft Skills
Working Conditions
We are seeking a motivated individual to fill this position based in our office. The successful candidate will need to relocate to the specified city or region as outlined in the posting. This role requires full-time availability and occasional travel to nearby locations as necessary.
A bachelor’s degree in Social Sciences, Psychology, Development Studies, Public Relations, Communication, Agriculture, Environmental Studies, or a closely related discipline is required.
A Master’s Degree in a discipline aligned with the role’s needs will be considered advantageous.
The ideal candidate will demonstrate exceptional creativity and originality, consistently offering innovative solutions while operating effectively with minimal oversight.
The candidate should demonstrate prior experience collaborating with young individuals and women who possess little to no formal education.
With a minimum of five years of proven experience in community relations, corporate social responsibility, stakeholder engagement, or social impact, the ideal candidate will bring a wealth of expertise to this role.
We seek candidates with a proven track record in development roles, ideally within the agribusiness, food processing, or extractive industries.
A deep understanding of community engagement frameworks and adherence to industry best practices are essential for this role.
Proficiency in corporate social responsibility (CSR) frameworks, including ISO 26000, GRI, and IFC Performance Standards, is required.
Skilled in conducting social impact assessments and ensuring adherence to environmental regulations are required.
Demonstrated proficiency in overseeing projects from initiation to completion, including the ability to allocate and monitor financial resources effectively.
Proven expertise in utilizing Microsoft Office Suite and advanced reporting tools is essential for this role.
• Demonstrates outstanding interpersonal and communication skills, both in writing and verbally.
• Exceptional ability to negotiate effectively, mediate disputes, and resolve conflicts with diplomacy and tact.
Candidates must demonstrate cultural awareness and proficiency in collaborating with individuals from varied backgrounds. The ideal applicant will possess the capacity to engage respectfully and productively with diverse communities, fostering an inclusive and harmonious environment.
Demonstrates unwavering integrity and adheres to the highest ethical standards in all professional interactions and decision-making processes.
Experienced in guiding teams and fostering collaborative environments, with a proven ability to inspire and motivate others toward common goals. Demonstrates excellent interpersonal skills to build trust, resolve conflicts, and enhance team performance. Adept at aligning individual strengths with collective objectives to drive successful outcomes.
Demonstrates strong resilience in high-pressure environments while effectively balancing competing priorities with precision and composure. Exhibits exceptional multitasking skills to meet deadlines without compromising quality or efficiency.
Fluent English communication skills are required.
Fluency in the Danube language is highly advantageous.
This position involves regular travel to agricultural communities, manufacturing facilities, and field sites within the company’s operational regions.
Occasional weekend and evening commitments may be necessary to accommodate community functions or unforeseen circumstances.
The role might entail assignments in rural or remote settings.
• Located at AURORAL West Africa Limited’s office in Abuse, Eastern Region, this position requires full-time, onsite presence.
Please submit a comprehensive application package, including a tailored cover letter, a current curriculum vitae detailing relevant qualifications and experience, and the names and contact information of three professional references. Alternatively, applications may be submitted through the company’s online portal, provided all required documents are attached in PDF format and the application form is completed in full. Ensure that the subject line of your email or submission clearly indicates the position title for which you are applying to facilitate prompt processing. All materials must be received by the specified deadline to be considered for review.
Interested candidates should submit their application materials via the designated portal, ensuring all required documents are included. Please include a cover letter, resume, and any relevant certifications or references. Applications will be reviewed on a rolling basis, so early submission is encouraged. Only shortlisted candidates will be contacted for further consideration.
The application submission deadline is set for June 15, 2026. Prospective candidates must submit a comprehensive and up-to-date curriculum vitae to [email protected], ensuring the subject line reads “Community Relations Manager Vacancy.” Resumes should not exceed seven pages and must include the names of three referees. The assessment panel will place considerable emphasis on the clarity and organization of each application.
Applications failing to meet the specified qualifications will be immediately disqualified during the initial administrative screening process.
Please be advised that only candidates selected for further consideration will receive communication regarding interview arrangements.
Qualifications
Bachelor’s Degree
Experience Required
5 years
