We are seeking a skilled professional to join our team and contribute to our ongoing success. The ideal candidate must possess a minimum of five years of experience in a related field, along with a bachelor’s degree or higher in a relevant discipline. Strong analytical skills, exceptional communication abilities, and proficiency in industry-specific tools are essential requirements. Key responsibilities include managing projects, conducting thorough research, analyzing data, and collaborating with cross-functional teams to drive strategic initiatives. The role demands meticulous attention to detail, the capacity to meet deadlines, and a commitment to delivering high-quality results in a fast-paced environment.
• Coordinate prospecting and communication initiatives within the designated operational regions (markets and commercial zones) through collaboration with colleagues and other institutional staff.
• Facilitate engagement with Ad vans Ghana’s offerings by presenting their products and services to the intended audience.
Maintain consistent communication with prospective clients to nurture and follow up on identified business opportunities.
Propose innovative product and service solutions tailored to existing client needs and preferences.
Analyze clients’ requirements and recommend innovative products or services to senior management for consideration.
Prompt professionals to establish deposit accounts and achieve specified objectives.
To deliver exceptional customer service, create a welcoming atmosphere by warmly greeting and acknowledging each customer, while maintaining high standards, possessing comprehensive product knowledge, and excelling in all other service-related aspects.
Provide support to clients throughout the loan application process, ensuring they receive guidance and assistance as needed to complete their applications accurately and efficiently.
• Perform thorough loan evaluations while gathering comprehensive data in person, including personal details, business information, and guarantor specifics.
Present loan proposals to the loan committee for review and approval, ensuring all relevant documentation and financial details are thoroughly prepared and presented.
In the event of a delayed repayment, develop and implement structured recovery procedures.
Maintain consistent communication with clients through scheduled on-site visits.
Act as a valued and engaged stakeholder within the intervention area by dedicating the majority of your time to fieldwork and cultivating strong, reliable connections with local small business owners.
Maintain thorough and comprehensive records for every client encountered.
Develop and maintain a structured weekly schedule outlining all planned tasks and client visits to ensure efficient resource allocation and timely execution.
Facilitate the exchange of knowledge and proven strategies with team members to enhance overall performance and collaboration.
Ensure all job-related issues are promptly communicated to the immediate supervisor for resolution and further guidance.
Analyze client portfolios through the utilization of operational reports.
We conduct prospecting activities, visit clients and guarantors, manage loan disbursement processes, and oversee recovery operations to ensure efficient financial service delivery.
Professionals in this role are responsible for effectively managing challenging client interactions. Key duties include resolving conflicts, addressing complaints, and maintaining professionalism under pressure. The position requires strong communication skills, patience, and the ability to de-escalate tense situations while ensuring customer satisfaction.
Commuting across various locations is required as part of this role.
• Approximately 80% of work hours will involve direct interaction with customers in the field.
• Proficiency in written and verbal communication, capable of articulating ideas clearly and concisely to diverse audiences.
• Minimum of three years of hands-on experience in a related field, with demonstrated success in delivering measurable results.
• Strong analytical mindset, enabling effective problem-solving and data-driven decision-making.
• Ability to collaborate across departments, fostering teamwork and aligning objectives with organizational goals.
• Familiarity with industry-specific software, tools, or methodologies, ensuring operational efficiency and innovation.
• Capacity to manage multiple priorities under deadlines, maintaining high productivity without compromising quality.
A minimum qualification of a Diploma, Higher National Diploma, or Bachelor’s Degree is required.
A minimum of one year of relevant work experience is required, with National Service counting towards this requirement.
Demonstrated proficiency in mathematics, strong market valuation capabilities, and a solid understanding of accounting principles are required.
Familiarity with the operations and market dynamics of micro and small enterprises is desirable.
Demonstrates a strong capacity to achieve both quantitative and qualitative objectives established by the operations department and branch manager.
Demonstrates professionalism and dynamism to effectively represent Ad vans Ghana at the branch level.
Demonstrates a strong commitment to adhering to established policies and procedures.
Proficient in utilizing Management Information Systems (MIS) to organize and maintain accurate records within client files.
Strong interpersonal and verbal communication abilities are required.
Initiative is a key strength, with a proactive approach to identifying and pursuing opportunities.
Demonstrated aptitude for providing clients with clear, transparent, and precise information.
Possesses strong proficiency in utilizing Management Information Systems (MIS) to organize and maintain accurate client records in designated files.
Capable of assuming a pivotal stakeholder role within the intervention zone.
Adapts communication style to suit diverse clientele by fluently speaking local languages and adjusting language complexity as needed.
Proficient in managing and organizing information using Management Information Systems (MIS), with a strong focus on maintaining accurate and up-to-date records within client files.
• Capability to assume a pivotal role as a key stakeholder within the intervention zone.
Proficient in tailoring communication styles to suit diverse client demographics by leveraging local language proficiency and adjusting linguistic complexity accordingly.
To initiate the application process, kindly submit your resume and a cover letter detailing your qualifications and interest in the position. Please ensure all required documents are attached and sent to the designated email address by the specified deadline. Include your full name, contact information, and the job title in the subject line of your email for clarity. Should you have any inquiries regarding the application process, do not hesitate to reach out to the hiring manager directly.
To submit your application, please follow the application instructions provided on our careers’ portal, ensuring that all required documents, such as your résumé and cover letter, are included in the specified format. Be sure to address the job requirements and highlight your relevant qualifications that align with the position’s responsibilities. If you have any questions regarding the application process, feel free to contact the hiring manager directly for clarification.
Are you the ideal candidate we seek to join our team?
We invite you to submit your application via our online portal at https://advansghana.com/jobs/ to be considered for this opportunity.
Qualifications
DBS, HND, Degree
Experience Required
1 year
