JOB DESCRIPTION:
• Coordinate prospecting and communication initiatives across designated markets and commercial areas in collaboration with colleagues and institutional staff.
Introduce prospective clients to Ad vans Ghana’s comprehensive range of products and services tailored to their financial needs.
Maintain consistent communication with identified potential clients to ensure ongoing engagement and follow-up.
Suggest innovative products and services to existing clients to enhance their portfolios and meet evolving market demands.
• Assess clients’ requirements and recommend innovative products or services to senior management for approval.
Our team seeks an individual committed to motivating clients to establish deposit accounts while achieving set performance objectives.
To guarantee exceptional service for every customer, cultivate a welcoming atmosphere by warmly greeting and recognizing each individual, upholding superior standards, possessing thorough product expertise, and addressing all facets of customer service diligently.
Provide clients with support throughout the loan application process.
• Perform on-site assessments of loan applications, gathering comprehensive personal, business, and guaranty-related data directly from applicants.
Present the proposed loan application to the loan committee for review and final approval.
In the event of a delayed repayment, initiate and coordinate recovery procedures to mitigate financial risks and ensure timely resolution.
Regularly engage with clients by scheduling and conducting on-site visits to ensure ongoing communication and relationship management.
• Cultivate a strong and influential presence as a key stakeholder within the intervention zone by dedicating the majority of your time to fieldwork and fostering reliable, trust-based relationships with local small business owners.
Maintain comprehensive and meticulous records for every client, ensuring thorough documentation throughout the engagement.
Craft a weekly schedule outlining anticipated tasks and planned site visits.
Disseminate insights and established best practices to team members to enhance overall performance and knowledge sharing.
All issues pertaining to job responsibilities must be promptly communicated to the immediate supervisor.
Analyze client portfolios through the utilization of operational reports to derive actionable insights and inform strategic decisions.
Prospecting for new clients, conducting on-site visits with clients and guarantors, facilitating loan disbursements, and managing recovery processes are key responsibilities of this role.
Responsible for managing challenging client interactions with professionalism and tact. Requires the ability to handle complaints, resolve conflicts, and maintain a positive customer relationship even in adverse situations. Must demonstrate strong communication skills and emotional intelligence to ensure client satisfaction and uphold the company’s reputation.
Commuting between various sites and offices is required to fulfill job responsibilities.
80% of the workday is dedicated to field-based customer engagement, involving direct interaction and service delivery to clients in various locations.
Required qualifications include proficiency in data analysis tools such as Excel, SQL, or Tableau, along with strong problem-solving abilities and attention to detail. Candidates must possess excellent communication skills to collaborate effectively with cross-functional teams and convey complex information clearly. Prior experience in a fast-paced environment and the ability to manage multiple priorities are essential. Familiarity with project management methodologies like Agile or Scrum is a plus. A degree in a relevant field, such as business, finance, or computer science, is typically required, along with any applicable certifications.
A diploma, higher national diploma, or bachelor’s degree is required.
Previous participation in a one-year work environment, including National Service, is required.
Possesses strong mathematical proficiency, expertise in market valuation, and a solid understanding of accounting principles.
Demonstrated experience with micro and small enterprises, along with a comprehensive understanding of their operational environments, is highly beneficial.
Proven capability to achieve both quantitative and qualitative targets set by the operations department and branch manager is essential.
• Must embody professionalism and dynamism to effectively represent Ad vans Ghana within the branch.
Demonstrates a commitment to adhering to established policies and procedures with diligence and consistency.
Proficient in organizing and maintaining information using Management Information Systems (MIS) while ensuring accurate documentation in client files.
Possesses strong interpersonal and verbal communication abilities, enabling clear and effective interaction with colleagues, clients, and stakeholders.
Initiative is a key strength, demonstrating a proactive approach to identifying and pursuing opportunities.
Demonstrates exceptional skill in providing clients with clear, transparent, and precise information.
Proficient in utilizing Management Information Systems (MIS) to organize and maintain accurate records within client databases.
Demonstrates the capacity to engage and establish oneself as a critical stakeholder within the designated intervention area.
• Skilled in tailoring communication approaches to suit different client demographics through proficiency in local languages and adjusting linguistic complexity accordingly.
Proficient in organizing and maintaining information through the Management Information System (MIS) while ensuring accurate and up-to-date documentation within client files.
• Demonstrated capability to function as a pivotal stakeholder within the designated intervention zone.
Proficient in tailoring communication strategies to suit diverse client bases, including fluency in local languages and adjusting language complexity as needed.
To submit your application, follow the provided application instructions carefully. Ensure all required documents and information are included to avoid delays in the review process. Submit your application through the designated portal or email address specified in the job posting. Verify that your application meets all stated qualifications and requirements before final submission. Include a tailored cover letter and updated resume highlighting relevant experience and skills. Confirm receipt of your application by checking for a confirmation email or notification from the hiring team.
To submit your application, please follow the instructions provided in the job posting. Ensure all required documents, such as your resume, cover letter, and any additional materials, are included before the deadline. Tailor your application to highlight your relevant experience and qualifications that align with the position’s requirements. If you have any questions about the application process, contact the hiring manager or HR representative listed in the posting.
Are you the ideal candidate we seek to join our team?
We encourage you to submit your application at your earliest convenience by visiting our official careers’ portal: https://advansghana.com/jobs/.
Qualifications
DBS, HND, Degree
Experience Required
1 year
