JOB DESCRIPTION:
Opportunity
AURORAL, a rapidly expanding organization, is actively recruiting skilled professionals to strengthen its team and advance its mission of fostering empowerment across the agricultural value chain. In pursuit of this goal, the company is now hiring a Community Relations Manager to join its dedicated workforce.
Responsibilities include developing and executing strategic initiatives to enhance operational efficiency, overseeing cross-functional teams to ensure alignment with organizational goals, and analyzing performance metrics to identify areas for improvement. Additionally, the role involves managing stakeholder relationships, preparing comprehensive reports for senior leadership, and implementing best practices to drive sustainable growth. Proficiency in data-driven decision-making, strong leadership capabilities, and exceptional communication skills are essential to meet the outlined objectives effectively.
The successful candidate will be tasked with the following responsibilities:
The Community Relations Manager (CRM) is tasked with fostering strong, mutually beneficial relationships between AURORAL and the local communities to secure a reliable workforce, thereby enhancing AURORAL’s sustainability and appeal as an employer for youth and women across its operational regions.
Our role involves fostering strong connections with key stakeholders and effectively managing those relationships to ensure alignment with organizational objectives. This includes identifying critical stakeholders, understanding their needs and expectations, and developing strategies to engage them proactively. Additionally, the position requires maintaining open communication channels, addressing concerns promptly, and building trust to support collaborative decision-making and sustainable partnerships.
Develop and implement initiatives aimed at fostering community growth and engagement, ensuring sustainable progress and inclusivity. Collaborate with local stakeholders to identify needs, design tailored programs, and allocate resources effectively. Monitor program outcomes, gather feedback, and adjust strategies to maximize impact and community satisfaction. Possess a bachelor’s degree in social sciences, public administration, or a related field, with at least three years of experience in community development, program management, or a similar role. Strong leadership, communication, and analytical skills are essential, along with proficiency in data analysis and project management tools.
Handle employee disputes, complaints, and grievances with professionalism and impartiality, ensuring fair and timely resolution in accordance with organizational policies and labor regulations. Investigate issues thoroughly, document findings accurately, and recommend appropriate corrective actions to prevent recurrence. Mediate between conflicting parties, fostering open communication and collaborative problem-solving while maintaining confidentiality and sensitivity to workplace dynamics. Serve as a trusted resource for employees seeking guidance on workplace concerns, ensuring compliance with legal and ethical standards throughout the process.
Ensure adherence to all relevant regulatory standards and secure the necessary social licenses to operate by maintaining compliance with local, national, and international laws, as well as industry-specific guidelines. Oversee the development and implementation of policies and procedures that align with ethical practices and community expectations, mitigating risks associated with non-compliance. Collaborate with legal, governmental, and community stakeholders to address regulatory inquiries, resolve disputes, and foster transparent communication. Monitor emerging regulatory trends and legislative changes to proactively adjust strategies, ensuring sustained operational legitimacy and minimizing disruptions to business activities.
Engages directly with farmers and suppliers to maintain strong partnerships and ensure a consistent flow of high-quality agricultural products. Facilitates contract negotiations, pricing agreements, and delivery schedules to meet production and inventory demands. Monitors supplier performance, including quality control, timeliness, and compliance with contractual terms. Addresses any issues or discrepancies promptly to uphold reliability and mutual trust. Collaborates with procurement teams to forecast demand, align supply strategies, and optimize sourcing decisions. Serves as a liaison between stakeholders to streamline communication and resolve any logistical or operational challenges.
The role requires strong communication skills to convey complex information clearly and accurately to stakeholders at all levels. You will be responsible for preparing and presenting detailed reports, ensuring they are comprehensive and accessible. Additionally, you will facilitate effective information exchange between departments to support decision-making processes.
Conducting systematic monitoring and evaluation activities to assess performance, identify trends, and measure outcomes against established objectives.
• Foster and sustain credible, collaborative partnerships with leaders in host communities, farmers, agricultural cooperatives, government representatives, traditional authorities, and non-governmental organizations.
Act as the designated liaison between the company and external community stakeholders, ensuring clear and consistent communication channels.
Facilitate the scheduling, coordination, and execution of recurring stakeholder meetings, town halls, and community dialogues to foster transparent communication and engagement.
• Develop and maintain relationships with pivotal community leaders and proponents to bolster the company’s operational efforts.
Design, develop, and oversee Corporate Social Responsibility (CSR) initiatives that focus on addressing the social and economic challenges faced by local communities in host regions.
Partner with nearby educational institutions, healthcare providers, and community groups to implement meaningful social investment programs.
Demonstrate proficiency in the development and oversight of the community relations budget to ensure optimal allocation and utilization of resources.
To implement and oversee a robust community grievance mechanism, ensuring complaints from community members are received, documented, and resolved promptly and transparently.
Proactively assess the community landscape to detect emerging tensions or potential conflicts, then design and implement targeted mitigation strategies to address and resolve them effectively.
Skilled in facilitating negotiations among the company, agricultural producers, and local organizations to reach mutually satisfactory settlements.
Maintain comprehensive documentation of grievances and their resolutions to facilitate accurate reporting and analysis.
To uphold the company’s “social license to operate” across all host communities, ensuring alignment with local expectations and fostering sustainable relationships.
Ensure adherence to both national and international regulations governing community engagement, environmental and social impact, and human rights.
Facilitate communication and collaboration with governmental entities and regulatory authorities regarding community-focused initiatives.
The role involves collaborating closely with the sourcing team to cultivate and sustain robust partnerships with smallholder farmers and fruit suppliers integral to the company’s supply chain.
• Develop community engagement plans, communication materials, and awareness campaigns in local languages where necessary.
Compiling periodic reports that document community engagement initiatives, stakeholder input, and program results for executive evaluation is required.
Oversee the organization’s public perception and standing within local communities to ensure a positive and influential presence.
Partner with the marketing and communications team to showcase community development initiatives within corporate publications and media channels.
Monitor and assess the impact of community engagement initiatives and corporate social responsibility programs to evaluate their effectiveness comprehensively.
• Perform regular social audits and assessments of community satisfaction through structured surveys.
Leverage data and stakeholder feedback to systematically enhance strategies and initiatives aimed at strengthening community relations.
Impact reports are compiled and disseminated to management, investors, and regulatory bodies, ensuring accurate and insightful documentation of key metrics and outcomes.
Proficient in written and verbal communication with exceptional attention to detail. Strong interpersonal skills are essential for fostering collaborative work environments. Capability to prioritize tasks effectively and adapt to shifting priorities is crucial. Proficiency in Microsoft Office Suite, particularly Excel, is required for data analysis and reporting. Experience with project management tools and methodologies is a plus. Ability to work independently with minimal supervision while maintaining high productivity levels is expected.
Applicants must fulfill specific educational credentials and possess relevant professional experience to be considered. A minimum of a bachelor’s degree in a pertinent field is essential, complemented by several years of hands-on experience in a related industry. Familiarity with industry standards, regulatory compliance, and best practices is highly valued, along with demonstrated proficiency in key technical or operational areas. Strong analytical, problem-solving, and communication skills are required to effectively execute job duties.
Qualified applicants must possess the following as discussed under the following thematic areas:
Experience
Technical Skills Required:
Proficient in utilizing software tools, programming languages, and technical methodologies pertinent to the role, with demonstrated expertise in relevant applications. Familiarity with industry-specific systems or platforms is essential, ensuring the ability to execute tasks efficiently. A strong understanding of technical principles and best practices is necessary to support operational objectives and contribute to problem-solving initiatives.
We seek a candidate with strong interpersonal skills, excellent communication abilities, and a knack for problem-solving. The ideal applicant must demonstrate adaptability in dynamic environments, a collaborative mindset, and the capacity to manage multiple priorities efficiently. Proficiency in conflict resolution, active listening, and emotional intelligence is essential. Additionally, the role requires a commitment to continuous learning and a proactive approach to professional development. Strong teamwork and leadership potential are highly valued.
The environment in which this role operates includes a variety of conditions that ensure both efficiency and employee well-being. It encompasses a structured setting where adherence to operational hours, workplace policies, and safety protocols is mandatory. Flexibility may be required to accommodate peak periods, shift rotations, or occasional extended hours. Additionally, the position demands compliance with all hygiene, security, and compliance standards relevant to the industry.
Work from any location of your choosing, with the flexibility to operate remotely or within a designated office setting.
A bachelor’s degree in social sciences, psychology, development studies, public relations, communication, agriculture, environmental studies, or any related discipline is required.
A Master’s Degree in a relevant field would provide a significant advantage.
The ideal candidate will demonstrate exceptional creativity, approaching challenges with an inventive mindset and a willingness to explore unconventional solutions. They must also possess a strong ability to work autonomously, taking initiative and making independent decisions while maintaining high productivity without constant oversight.
The ideal candidate should demonstrate prior experience collaborating with young individuals and women possessing minimal or restricted formal education.
• Seeking a candidate with at least five years of professional experience in community relations, corporate social responsibility (CSR), stakeholder engagement, or related social impact fields.
Professional experience in a development capacity, ideally within agribusiness, food processing, or the extractive industries sector, is required.
Possesses a comprehensive understanding of community engagement strategies and proven approaches.
Demonstrates familiarity with key Corporate Social Responsibility (CSR) frameworks, including ISO 26000, the Global Reporting Initiative (GRI), and the International Finance Corporation’s (IFC) Performance Standards.
Experienced professionals should possess expertise in social impact assessment and environmental compliance to ensure alignment with regulatory standards and stakeholder needs.
• Proficiency in overseeing projects and allocating financial resources effectively
Proven expertise in utilizing Microsoft Office Suite and various reporting tools is required for this role.
Demonstrates exceptional ability to interact effectively with others and convey information clearly, both in written and spoken formats.
Demonstrates exceptional proficiency in negotiation, mediation, and conflict resolution, facilitating productive discussions and achieving mutually beneficial outcomes through effective interpersonal communication and strategic problem-solving.
Demonstrated capacity to navigate and engage with varied cultural backgrounds, fostering inclusive interactions and collaboration within diverse community settings.
• High level of integrity and ethical conduct
Exceptional leadership capabilities coupled with a proven aptitude for fostering cohesive team collaboration are essential to this role.
Demonstrates strong adaptability in high-pressure environments while effectively juggling competing priorities and shifting demands with efficiency and composure.
• Demonstrated proficiency in written and spoken English
Proficiency in the Danube language is a significant asset for this role.
This position necessitates regular travel to agricultural communities, manufacturing facilities, and remote field sites within the company’s operational regions.
Weekend and after-hours work may occasionally be necessary to support community events or respond to emergency situations.
The role might involve assignments in rural or remote locations.
Onsite at AURORAL West Africa Limited’s facility located in Abuse, Eastern Region.
To apply for this position, kindly submit your application through the designated portal as outlined on our careers page. Be sure to include a comprehensive resume highlighting your relevant qualifications, along with a tailored cover letter that addresses the specific requirements of the role.
To submit your application, please follow the outlined procedure with attention to detail. Ensure all required documentation is included and formatted according to the specified guidelines. Your application package should comprehensively reflect your qualifications, experience, and alignment with the position’s objectives. Submit your materials through the designated platform or email address by the stated deadline to be considered for review. Incomplete or late submissions will not be accepted.
The application submission deadline is set for June 15, 2026. Candidates who wish to apply must submit their comprehensive and up-to-date CVs to [email protected], ensuring the subject line includes “Community Relations Manager Vacancy.” Submissions should not exceed seven pages and must include three referees. The selection panel will carefully assess the presentation quality of each CV.
Applications failing to satisfy the stated qualifications will be disqualified during the initial administrative review stage.
Kindly note that only successful applicants will be contacted for interviews.
Qualifications
Bachelor’s Degree
Experience Required
5 years
