JOB DESCRIPTION:
Opportunity
AURORAL, a rapidly expanding organization, is actively recruiting skilled professionals to strengthen its team and advance its mission of empowering all participants within the agricultural value chain. In pursuit of this goal, the company is now hiring a Community Relations Manager.
Oversee and execute a comprehensive range of duties and responsibilities, ensuring alignment with organizational objectives and operational standards. Account for key tasks, including strategic planning, team leadership, and performance monitoring, while maintaining adherence to industry regulations and best practices. Collaborate with cross-functional departments to drive efficiency, innovation, and continuous improvement in all assigned functions. Serve as a primary point of contact for stakeholders, providing clear communication, timely reporting, and actionable insights to support decision-making processes. Maintain meticulous documentation, track key metrics, and proactively identify opportunities for enhancement to optimize workflows and achieve measurable outcomes.
The successful candidate will undertake the following responsibilities:
The Community Relations Manager (CRM) is tasked with cultivating and maintaining positive relationships between AURORAL and local communities, thereby securing a reliable workforce while reinforcing AURORAL’s position as a sustainable and attractive employer for youth and women across its operational regions.
We specialize in cultivating strong connections and fostering productive interactions with key stakeholders to ensure alignment and mutual benefit in our initiatives. The role demands adept communication and negotiation skills to manage expectations, resolve conflicts, and promote collaborative decision-making. Responsibilities include identifying critical stakeholders, analyzing their interests and influence, and developing tailored engagement strategies to enhance transparency, trust, and long-term partnerships.
We design and implement initiatives that foster social cohesion and empower local residents. These programs aim to address community needs, enhance quality of life, and promote sustainable development within neighborhoods. Responsibilities include collaborating with stakeholders, assessing community challenges, and coordinating resources to deliver impactful solutions. Applicants must possess strong interpersonal skills, experience in program planning, and a commitment to community-driven change. A background in social work, urban planning, or a related field is preferred.
We specialize in addressing and resolving conflicts while managing employee grievances through structured processes and mediation techniques. This role involves investigating disputes, facilitating discussions between parties, and implementing fair resolutions to maintain a harmonious work environment. Additionally, we ensure compliance with organizational policies and legal standards throughout the grievance handling procedure. Strong interpersonal skills, impartiality, and a deep understanding of conflict management principles are essential for success in this position.
Ensures adherence to all relevant regulatory standards while maintaining ethical practices to secure and uphold the organization’s social license to operate. Responsible for monitoring evolving legal requirements, implementing compliance protocols, and conducting thorough risk assessments. Collaborates with internal teams and external stakeholders to align business operations with regulatory expectations and societal expectations. Provides guidance on compliance matters, drafts policies, and ensures training programs reinforce regulatory awareness across the organization.
We cultivate strong partnerships with farmers and suppliers to ensure a consistent and reliable flow of high-quality produce. This role involves negotiating contracts, overseeing delivery schedules, and addressing any concerns to maintain smooth operations. Additionally, we evaluate supplier performance, conduct site visits, and ensure adherence to industry standards and regulations. Strong interpersonal skills and a deep understanding of agricultural supply chains are essential for success in this position.
The incumbent will be responsible for preparing and disseminating clear, concise, and accurate reports and updates to stakeholders, ensuring timely and effective communication across all relevant channels. They must maintain open and professional interactions with team members, leadership, and external partners to facilitate seamless information flow and collaboration. Strong written and verbal communication skills are essential, along with the ability to tailor messaging to different audiences. Additionally, the role involves monitoring and reporting on key performance indicators, project milestones, and any critical developments to support informed decision-making.
Responsible for overseeing and assessing program performance to ensure alignment with objectives and standards, the incumbent will systematically track progress, analyze data, and evaluate outcomes. This role involves designing and implementing monitoring frameworks, conducting regular assessments, and reporting findings to stakeholders to inform decision-making and enhance program effectiveness. Proficiency in data collection tools, analytical methods, and reporting techniques is essential, alongside strong attention to detail and the ability to interpret complex information.
Build and sustain high-integrity partnerships grounded in mutual trust with key stakeholders, including host community leaders, farmers, traditional authorities, government officials, and non-governmental organizations.
• Act as the designated liaison between the organization and key community stakeholders.
Facilitate the scheduling, coordination, and execution of recurring stakeholder meetings, town halls, and community discussions to ensure productive engagement and alignment among participants.
• Cultivate and oversee crucial community influencers and advocates to support and enhance the company’s operational efforts.
Design, develop, and oversee corporate social responsibility (CSR) initiatives tailored to meet the social and economic challenges faced by host communities.
Engage proactively with educational institutions, healthcare providers, and community groups to implement meaningful social investment programs, fostering collaborative partnerships that drive positive change.
• Prepare and manage the community relations budget effectively.
To develop and oversee an efficient community grievance mechanism, enabling the receipt, documentation, and resolution of community member complaints with both timeliness and transparency.
Proactively assess communities to detect emerging sources of tension or conflict, then design and implement effective mitigation strategies to address them.
The professional is tasked with facilitating conflict resolution among the company, farmers, and community groups to foster mutually agreeable outcomes.
Maintain comprehensive documentation of all grievances and their resolutions to facilitate accurate reporting and analysis.
To uphold the organization’s ongoing acceptance and legitimacy across all host communities, maintaining its “social license to operate” must be prioritized.
• Uphold adherence to applicable national and international regulations governing community engagement, environmental and social impact, and human rights standards.
Collaborate with governmental entities and regulatory organizations regarding community-focused initiatives.
• Collaborate with the sourcing team to cultivate and sustain robust partnerships with smallholder farmers and fruit suppliers integral to the company’s supply chain.
Create comprehensive community engagement strategies, design compelling communication materials, and launch targeted awareness campaigns, utilizing local languages as required.
Prepare routine reports summarizing community relations initiatives, stakeholder input, and program results for executive assessment.
Oversee the organization’s public perception and standing in local communities, ensuring alignment with the company’s values and objectives.
Work collaboratively with the marketing and communications team to feature community development initiatives in corporate publications and media channels.
Monitor, assess, and analyze the performance and impact of all community engagement and corporate social responsibility initiatives to ensure their efficacy and alignment with organizational goals.
Perform regular social audits and assessments of community satisfaction through surveys.
Leverage data and feedback to consistently enhance community relations strategies and programs.
Craft comprehensive impact reports tailored for management teams, investors, and regulatory authorities.
Prospective candidates must possess a comprehensive set of technical and interpersonal competencies to excel in this role. Essential qualifications include proficiency in [specific software/tools], a solid foundation in [relevant field or discipline], and demonstrated expertise in [specific methodologies or processes]. Additionally, strong analytical thinking, meticulous attention to detail, and exceptional problem-solving abilities are imperative to address complex challenges. Effective communication skills, both written and verbal, are equally critical for collaborating with cross-functional teams and conveying technical concepts to diverse stakeholders. The ideal applicant will exhibit adaptability, a proactive mindset, and a commitment to continuous learning to thrive in a dynamic work environment.
Candidates must possess a Bachelor’s degree (or higher) in a relevant field along with a minimum of five years of professional experience in the industry. Prior leadership or supervisory roles are strongly preferred, as the position involves managing teams and driving project execution. Proficiency in industry-specific software, tools, and methodologies is essential, along with exceptional analytical and problem-solving abilities. Strong communication and interpersonal skills are required to collaborate effectively with cross-functional teams and stakeholders.
Applicants meeting the criteria must satisfy the specified requirements outlined in the thematic sections below.
With a proven track record in the field, candidates should possess hands-on experience relevant to the position, demonstrating expertise through prior roles or specialized projects. Applicants must exhibit a deep understanding of industry best practices, problem-solving skills, and the ability to adapt to evolving challenges. Proficiency in key tools, methodologies, or frameworks—depending on the role’s demands—is essential, along with a commitment to continuous learning and professional growth. Additionally, familiarity with [specific tools, systems, or processes, if applicable] is highly desirable to ensure seamless integration and performance.
Technical competencies encompass proficiency in specialized tools, methodologies, and systems essential for executing job responsibilities effectively. Candidates must demonstrate expertise in relevant software applications, programming languages, data analysis techniques, and industry-specific platforms to ensure operational efficiency and deliver high-quality outcomes. Strong analytical abilities, attention to detail, and the capacity to troubleshoot technical challenges are critical for resolving issues promptly and optimizing performance. Additionally, familiarity with emerging technologies, compliance standards, and best practices within the field enhances adaptability and supports continuous professional development.
Soft Skills
Working Conditions
Work Location
A Bachelor’s Degree in Social Sciences, Psychology, Development Studies, Public Relations, Communication, Agriculture, Environmental Studies, or any closely related discipline is required.
A Master’s Degree in a related field would be highly beneficial.
The ideal candidate must demonstrate exceptional innovation, displaying the ability to think creatively and develop unconventional solutions. Additionally, they should possess a strong capacity to work autonomously and effectively with minimal supervision.
The ideal candidate should demonstrate a strong background in collaborating with young individuals and women who possess minimal or no formal educational qualifications.
We seek a professional with at least five years of hands-on experience in community relations, corporate social responsibility, stakeholder engagement, or social impact initiatives.
We are seeking professionals with a proven track record in development roles, ideally within the agribusiness, food processing, or extractive industries, to drive strategic growth and operational excellence.
Proven expertise in community engagement frameworks and adherence to industry best practices.
Understands corporate social responsibility frameworks, including ISO 26000, the Global Reporting Initiative (GRI), and the IFC Performance Standards.
Proficiency in social impact assessment and adherence to environmental compliance regulations is required.
Demonstrated proficiency in overseeing project timelines, resource allocation, and financial planning is required, along with the ability to effectively manage and allocate budgets to ensure project success.
Skilled in utilizing MS Office Suite and advanced reporting tools effectively.
• Exceptional ability to convey ideas clearly and collaborate effectively with diverse teams, both in written correspondence and oral interactions.
Highly adept at negotiating, mediating, and resolving conflicts, with proven ability to facilitate constructive dialogue and reach mutually beneficial agreements.
• Cultural sensitivity and ability to work effectively with diverse communities
Demonstrates exceptional integrity and adheres to the highest ethical standards in all professional interactions and decision-making processes.
• Strong leadership and team collaboration skills
Individuals must demonstrate resilience and adaptability in high-pressure environments while effectively balancing competing priorities. This role demands strong organizational capabilities to meet deadlines without compromising quality or efficiency.
• Exceptional proficiency in spoken and written English
Proficiency in the Danube language is highly advantageous.
The position entails regular travel to agricultural communities, manufacturing facilities, and field sites within the company’s operational regions.
Occasional weekend or off-hours work may be necessary to support community events or respond to emergency situations.
This role might entail assignments in rural or isolated locations.
On-site at AURORAL West Africa Limited, located in Abuse, Eastern Region.
We welcome interested applicants to submit their application materials as outlined below. Please ensure your submission includes a comprehensive resume, a cover letter outlining your qualifications, and any supporting documents that substantiate your experience. Applications will be reviewed on a rolling basis, so prompt submission is highly encouraged. Kindly direct your materials to the designated contact person or email address provided in the job posting.
Candidates interested in this opportunity are invited to submit their application materials through the designated submission process. Ensure all required documents and information are provided to facilitate a thorough review of your qualifications. The application period will remain open until all positions are filled, encouraging prompt submission to secure consideration.
The application submission deadline is June 15, 2026. Candidates interested in the position must submit an updated, comprehensive CV to [email protected], ensuring the subject line indicates the Community Relations Manager vacancy. Submissions should not exceed seven pages and must include the names of three referees. The evaluation panel will prioritize the overall presentation and structure of each CV.
Applications lacking the specified qualifications will be immediately disqualified during the initial administrative review.
Please be aware that only applicants who are selected will receive notification regarding interview opportunities.
Qualifications
Bachelor’s Degree
Experience Required
5 years
