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Home Jobs Entire Branch Network Senior Client Relationship Manager

Senior Client Relationship Manager

Advans Ghana Savings and Loans Limited  · Financial Services/Non-Banking

Full Time Entire Branch Network
Entire Branch Network
GH
Deadline: 21 June 2026
Posted June 8, 2026

We are seeking a motivated professional to join our team in the capacity of [Job Title]. The ideal candidate will possess a minimum of [X] years of relevant experience in [specific field or industry], along with proficiency in [specific skills or tools]. Responsibilities include overseeing [key responsibilities], ensuring compliance with [relevant standards or regulations], and collaborating with cross-functional teams to drive [specific outcomes or projects]. The role demands strong analytical abilities, exceptional communication skills, and the capacity to manage multiple priorities in a fast-paced environment. Additionally, familiarity with [specific software, methodologies, or industry knowledge] is required.

• Coordinate prospecting and communication initiatives within designated markets and commercial areas by collaborating with colleagues and other institutional staff.

• Promote Ad vans Ghana’s range of products and services to the intended customer base.

Consistently engage with potential clients through scheduled follow-ups to maintain communication and nurture relationships.

• Develop innovative solutions and enhanced offerings tailored to meet the evolving needs of existing clients.

• Assess clients’ needs and recommend new products or services to management for consideration and implementation.

• Motivate clients to establish deposit accounts and achieve predetermined objectives.

Provide each customer with exceptional service through a welcoming atmosphere by warmly greeting and acknowledging them, upholding superior standards, possessing in-depth product knowledge, and addressing all facets of customer service.

Assist clients throughout the loan application process, ensuring a seamless and supportive experience from initial inquiry through submission.

• Perform on-site loan evaluations and gather comprehensive data, including personal particulars, business details, and guarantor information.

Present the loan proposal to the loan committee for review and consideration.

In the event of late repayment, implement structured recovery procedures to mitigate financial risk and ensure timely resolution.

Ensure consistent client engagement by scheduling and conducting regular field visits to maintain ongoing communication and relationship management.

Act as a key and influential stakeholder within the intervention zone by dedicating the majority of your time to fieldwork and cultivating reliable partnerships with small business owners.

Maintain thorough and meticulous records for every client to ensure comprehensive documentation.

Develop a weekly schedule outlining the tasks and visits that need to be completed.

Facilitate the exchange of knowledge and proven strategies with team members to enhance collective proficiency and performance.

All issues encountered in the course of performing job duties must be promptly communicated to the direct supervisor for resolution.

Analyze client portfolios by leveraging operational reports to extract key insights and performance metrics.

Prospecting leads, conducting client and guarantor meetings, facilitating loan disbursements, and managing recovery processes are key responsibilities of this role.

We handle challenging client interactions with professionalism and tact, ensuring customer satisfaction while maintaining company standards. This role requires strong communication skills and the ability to resolve conflicts effectively.

Duties include traveling between various sites, ensuring consistent presence across multiple locations. This role requires reliable transportation and adaptability to changing schedules to meet operational demands.

We dedicate approximately 80% of our working hours to actively engaging with customers in the field.

A strong foundation in [specific skills, e.g., data analysis, project management, or software proficiency] is essential, along with demonstrated expertise in [related skill or tool]. The ideal candidate will possess exceptional organizational abilities and the capacity to manage multiple priorities in a fast-paced environment. Proficiency in [specific software, methodology, or industry tool] is highly desirable, as is the ability to communicate complex ideas clearly and effectively. Prior experience in [relevant field or role] is preferred, and a commitment to continuous learning and adaptability is crucial. Familiarity with [specific industry standards, regulations, or best practices] is a plus, as is the ability to work both independently and collaboratively within a team.

A minimum qualification of a Diploma, Higher National Diploma, or Bachelor’s Degree is required.

A minimum of one year of professional experience is required, with National Service being an acceptable inclusion.

Proficient in mathematical analysis, skilled in property valuation, and well-versed in accounting principles.

Proficiency in the dynamics of micro/small businesses and their market landscapes constitutes a valuable asset.

Demonstrated capability to achieve both quantitative and qualitative performance targets established by the operations department and branch manager.

Demonstrates professionalism and dynamism to effectively represent Ad vans Ghana in the branch.

Demonstrates a strong commitment to adhering to established organizational policies and procedures with unwavering professionalism and attention to detail.

Proficient in utilizing Management Information Systems (MIS) to effectively organize and maintain accurate records within client files.

Effective interpersonal and written communication abilities are essential.

Demonstrates a strong motivation to take initiative and drive projects forward independently.

Demonstrates exceptional skill in conveying information to clients with clarity, transparency, and precision.

Proficient in organizing and overseeing information through Management Information Systems (MIS) while maintaining accurate and up-to-date records within client files.

Proven capability to assume a pivotal role as a primary stakeholder within the designated intervention area.

Proficient in adjusting communication styles to suit diverse clientele by utilizing local languages and tailoring language complexity accordingly.

• Proficient in utilizing Management Information Systems (MIS) to organize and process information, ensuring accurate and up-to-date records are maintained within client files.

Able to assume a pivotal role as a primary stakeholder within the designated intervention area.

Demonstrated proficiency in tailoring communication styles to suit diverse client demographics, including fluency in local languages and the capacity to adjust language complexity as necessary.

To initiate the application process, please submit your application through the designated portal or as directed in the job posting. Ensure all required documents, including your resume, cover letter, and any relevant certifications, are attached. Follow the specified instructions carefully to ensure your application is considered. If additional information or clarification is needed, do not hesitate to reach out to the contact provided. Timely submission is strongly advised to meet the application deadline.

We welcome applications from qualified candidates who meet the specified criteria. To initiate the application process, please follow the instructions provided in the official posting. Ensure all required documents are submitted accurately and by the designated deadline. For additional details, refer to the contact information listed in the job advertisement.

Do your skills and experience align with what we seek in our next team member? You could be the ideal candidate to join our team.

We invite qualified candidates to submit their applications promptly via the following link: https://advansghana.com/jobs/.

Qualifications

DBS, HND, Degree

Experience Required

1 year

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