JOB DESCRIPTION:
Opportunity
AURORAL, a rapidly expanding organization, is actively recruiting skilled professionals to strengthen its current team and advance its mission of empowering every stakeholder within the agricultural value chain. In pursuit of this goal, the company is looking to fill the role of Community Relations Manager.
Oversee and execute a comprehensive range of duties and responsibilities encompassing operational, administrative, and strategic functions to ensure the seamless functioning of the organization. Lead and coordinate cross-functional teams to achieve departmental objectives, fostering collaboration and efficiency. Develop, implement, and monitor policies, procedures, and performance metrics to align with organizational goals and regulatory compliance. Analyze operational challenges and propose data-driven solutions to enhance productivity, reduce costs, and improve service delivery. Manage budgets, allocate resources, and oversee financial planning to optimize fiscal responsibility and accountability. Facilitate communication and reporting mechanisms to stakeholders, ensuring transparency and alignment with business priorities. Evaluate team performance, provide constructive feedback, and implement professional development initiatives to cultivate a high-performing workforce.
The selected candidate will fulfill the following duties:
The Community Relations Manager (CRM) is tasked with fostering strong, mutually beneficial relationships between AURORAL and neighboring communities to secure a reliable workforce, thereby enhancing AURORAL’s sustainability and viability as an employer for youth and women across its operational footprint.
We are seeking a professional skilled in fostering strong connections and managing key relationships with stakeholders. This role involves effectively engaging with diverse stakeholders, understanding their needs, and ensuring their expectations are met or exceeded. You will be responsible for maintaining open communication channels, resolving concerns, and building long-term partnerships to support organizational goals. The ideal candidate will have proven experience in stakeholder engagement, exceptional interpersonal skills, and the ability to navigate complex relationships with diplomacy and tact.
Develop and implement a variety of community development initiatives aimed at fostering sustainable growth, enhancing quality of life, and empowering local residents. Design and execute programs that address key social, economic, and environmental challenges within the community. Collaborate with stakeholders, including government agencies, non-profits, and private sector partners, to secure resources and maximize program impact. Monitor program effectiveness through data collection, analysis, and regular evaluations, ensuring alignment with community needs and organizational goals. Engage community members through outreach, education, and participatory activities to promote active involvement and ownership of development efforts.
Experts in conflict resolution and grievance management are sought to address workplace disputes and employee concerns with fairness and efficiency. The role involves mediating between conflicting parties, investigating grievances thoroughly, and ensuring compliance with organizational policies and labor laws. Candidates must demonstrate strong negotiation skills, emotional intelligence, and the ability to remain impartial while facilitating productive resolutions. Experience in conflict de-escalation and a deep understanding of employment regulations are essential to succeed in this position.
Ensures adherence to all applicable regulatory standards and maintains robust social licensing frameworks to support operational integrity and community relations.
We cultivate strong partnerships with farmers and suppliers to ensure a reliable and high-quality source of raw materials for our operations. This role involves negotiating contracts, assessing supplier performance, and maintaining transparent communication to address any issues promptly. Additionally, we monitor market trends to optimize procurement strategies and guarantee the timely delivery of goods. The ideal candidate will have proven experience in agricultural sourcing, vendor management, and supply chain coordination, along with exceptional negotiation and interpersonal skills.
Handle communication and reporting responsibilities with professionalism and diligence, ensuring clarity, accuracy, and timely dissemination of information to stakeholders. Develop and maintain concise reports, presentations, and updates that convey critical insights, progress, and outcomes in alignment with organizational goals. Facilitate transparent and effective dialogue across teams, departments, and leadership to support informed decision-making and collaborative problem-solving.
To effectively assess progress and outcomes, the role involves systematically tracking and analyzing data, ensuring alignment with established objectives. This includes conducting regular evaluations to measure performance against key indicators, identifying trends, and providing actionable insights to inform strategic decisions. By maintaining accurate records and generating comprehensive reports, the position supports continuous improvement and accountability within the organization.
Cultivate and sustain robust, confidence-driven partnerships with pivotal stakeholders, including host community leaders, agricultural producers, indigenous authorities, governmental representatives, and non-governmental organizations.
Act as the primary liaison between the organization and external community stakeholders, facilitating communication and collaboration.
• Responsibility for coordinating and leading recurring stakeholder engagements, town hall forums, and community discussions.
Identify and cultivate relationships with pivotal community influencers and advocates who can positively impact the company’s operations.
Design, execute, and evaluate corporate social responsibility initiatives tailored to meet the social and economic requirements of host communities.
Collaborate with educational institutions, healthcare providers, and local community groups to implement meaningful social investment programs.
Demonstrate proficiency in budget preparation and oversight for community relations initiatives, ensuring efficient allocation and management of financial resources to support strategic objectives.
To develop and oversee a robust community grievance mechanism, ensuring the efficient receipt, documentation, and resolution of community member complaints in a timely and transparent fashion.
Proactively assess communities to detect emerging tensions or potential conflicts and design and implement effective strategies to mitigate risks.
Mediate conflicts involving the company, farmers, and community organizations to facilitate mutually agreeable solutions.
Maintain comprehensive documentation of all grievances and their corresponding resolutions to facilitate accurate reporting.
Maintain the company’s continued acceptance and legitimacy among all host communities to uphold its “social license to operate.”
Ensure adherence to national and international regulations governing community engagement, environmental and social impact, and human rights.
Engage collaboratively with governmental entities and oversight organizations to address community-specific issues and ensure compliance with applicable regulations.
To foster robust partnerships, collaborate closely with the sourcing team to cultivate and sustain enduring connections with smallholder farmers and fruit suppliers integral to the company’s supply chain.
Develop strategic community engagement initiatives, create tailored communication materials, and implement awareness campaigns, utilizing local languages as required.
Prepare detailed reports on a regular basis summarizing community relations initiatives, stakeholder feedback, and the results of various programs for management’s review.
Oversee the company’s public perception and standing in surrounding communities to ensure a positive and respected presence.
Partner with the marketing and communications team to promote community development initiatives across corporate publications and media channels.
• Monitor, assess, and analyze the performance of all community engagement and CSR initiatives to determine their impact and effectiveness.
Periodically perform comprehensive social audits and evaluate community satisfaction through structured surveys.
Employed should leverage data and feedback to systematically enhance strategies and programs aimed at fostering community relations, ensuring continuous improvement and alignment with evolving needs.
Impact reports must be meticulously compiled and delivered to management, investors, and regulatory authorities to ensure transparency and compliance.
Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint. Strong written and verbal communication skills are essential. Exceptional organizational abilities and meticulous attention to detail are critical. Experience with project management tools and customer relationship management software is highly desirable. Must possess analytical thinking and problem-solving capabilities. Ability to work independently as well as collaboratively in a team setting is required. Familiarity with data analysis and reporting is a plus.
A bachelor’s degree in accounting, finance, or a related field is required, along with a minimum of three years of progressive experience in financial analysis, reporting, or auditing. Strong proficiency in Excel and financial software is essential, as is familiarity with GAAP and regulatory compliance standards. Excellent analytical, problem-solving, and communication skills are necessary to interpret data, present findings, and collaborate with cross-functional teams. Attention to detail and the ability to meet deadlines in a fast-paced environment are also critical.
Applicants who meet the qualifications must demonstrate proficiency in the areas outlined below:
Experienced professionals with a proven track record in the relevant field are encouraged to apply. Candidates should demonstrate a minimum of five years of hands-on experience in a similar role, showcasing expertise in key responsibilities and project leadership. Proficiency in industry-specific tools, software, or methodologies is required, along with strong analytical and problem-solving skills. The ideal applicant will exhibit exceptional communication abilities, both written and verbal, to collaborate effectively with cross-functional teams. Adaptability to evolving priorities, a commitment to continuous learning, and a results-driven mindset are essential for success in this position.
Technical Skills Required
Proficient in software development methodologies, debugging techniques, and version control systems. Strong working knowledge of programming languages, frameworks, and database management. Ability to analyze complex technical problems and implement effective solutions. Familiarity with cloud computing platforms, DevOps practices, and cybersecurity principles. Excellent troubleshooting and problem-solving abilities, with keen attention to detail.
Soft Skills
The role involves operating in a professional environment with established office hours, ensuring availability during designated periods. The position may require occasional travel, attendance at meetings, or participation in off-site events to fulfill job duties effectively. Physical demands include prolonged periods of sitting, with the need for regular breaks to maintain productivity and well-being. The work environment is typically climate-controlled and equipped with necessary technology to support daily tasks. Compliance with company policies and safety protocols is mandatory to ensure a secure and efficient workspace.
Work Location
A Bachelor’s Degree in Social Sciences, Psychology, Development Studies, Public Relations, Communication, Agriculture, Environmental Studies, or a related field is required for this position.
A Master’s Degree in a relevant field is highly desirable.
The ideal candidate should demonstrate exceptional creativity in approaching challenges and possess a strong ability to operate effectively with minimal oversight.
The individual should demonstrate prior experience collaborating with young people and women who possess minimal or no formal education.
With at least five years of hands-on experience in community relations, corporate social responsibility, stakeholder engagement, or social impact initiatives, the ideal candidate will bring a proven track record of fostering meaningful partnerships and driving initiatives that align with organizational goals and community needs.
We welcome candidates with a strong background in development, ideally within the agribusiness, food processing, or extractive industries.
Proven expertise in community engagement frameworks and adherence to established best practices.
A solid grasp of Corporate Social Responsibility (CSR) frameworks, including ISO 26000, the Global Reporting Initiative (GRI), and the IFC Performance Standards, is essential.
Individuals should possess a solid understanding of social impact assessment methodologies and environmental compliance regulations.
Experienced in overseeing projects and managing financial allocations with precision and strategic oversight is essential. A strong aptitude for coordinating tasks, allocating resources efficiently, and ensuring projects are completed within budgetary constraints is required. Demonstrated ability to balance competing priorities while maintaining fiscal responsibility is a key expectation.
Proven expertise in utilizing Microsoft Office Suite and advanced reporting tools is essential.
• Demonstrates strong interpersonal abilities and exceptional written and verbal communication skills.
• Exceptional abilities in negotiation, mediation, and conflict resolution
Demonstrated cultural awareness and proficiency in collaborating with varied and multicultural groups are essential.
Demonstrates unwavering integrity and adheres to the highest ethical standards in all professional interactions and decision-making processes.
Demonstrates exceptional ability to lead teams and foster collaborative work environments, ensuring cohesive and productive group dynamics.
Demonstrates resilience in high-pressure environments while effectively juggling competing priorities with precision and adaptability.
Fluency in the English language is required.
Fluency in the Danube language will be viewed as a significant asset for this position.
Frequent travel to farming communities, production sites, and field locations within the company’s operational areas is essential to this position.
Weekend and after-hours work may occasionally be necessary to accommodate community events or urgent situations.
The role might involve assignments in rural or remote locations.
Onsite at AURORAL West Africa Limited’s facility located in Abuse, within the Eastern Region, the selected candidate will fulfill their duties.
Interested candidates should submit their application materials through the designated portal or email address provided in the official posting. Ensure your resume, cover letter, and any additional requested documents are complete and tailored to the position. All applications must be received by the specified deadline to be considered. Late submissions will not be reviewed.
We welcome applications from qualified candidates who meet the specified criteria. To be considered, please submit your resume and a cover letter outlining your relevant experience and qualifications. Ensure all required documents are attached before the application deadline. Our hiring team will review submissions carefully, and selected candidates will be contacted for further assessment. We appreciate your interest in joining our team and look forward to reviewing your application.
The application window closes on June 15, 2026. Prospective candidates must submit their comprehensive and up-to-date CVs via [email protected], ensuring the subject line reads “Community Relations Manager Vacancy.” Each CV should not exceed seven pages and must include three referees. The assessment panel will prioritize the clarity and professionalism of the CV submissions.
Any application that fails to meet the minimum required qualifications will be immediately disqualified during the initial administrative screening process.
Please be advised that only candidates selected for further consideration will receive notification regarding interview arrangements.
Qualifications
Bachelor’s Degree
Experience Required
5 years
